Overview
At Raqwa USA, we want you to be completely satisfied with your purchase. Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- A Raqwa USA product (coffee machines, coffee pods, or related items)
- Unused and in the same condition you received it
- In the original packaging
Non-Returnable Items
Some items cannot be returned, including:
- Gift cards
- Health and personal care items
Defective Coffee Machines
If your coffee machine is defective, it must be reported within 3 days of delivery to be eligible for a replacement or refund.
Partial Refunds
Partial refunds may be granted in certain situations, such as:
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank, as some refunds take time to post
If you still haven’t received your refund, please contact us at [insert email].
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please email us at [insert email] and send your item to: [insert physical address].
Gifts
If an item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. If the gift was shipped to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return a product, mail it to: [insert physical address].
Customers are responsible for return shipping costs. Shipping costs are non-refundable, and the cost of return shipping may be deducted from your refund.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance. Raqwa USA cannot guarantee we will receive your returned item.
Need Help?
For questions related to refunds and returns, please contact us at through our Contact Page.
